Privacy Policy

What this policy covers

This Privacy Policy explains what personal data Image to 3D AI collects, why, and how it's handled when you use Image to 3D AI, a service at imageto3dai.org that turns pictures and text into 3D models with AI.

Image to 3D AI is operated by a company registered in England and Wales, and is the "controller" of your personal data. That means Image to 3D AI decides what data is collected and why, and is responsible for looking after it under the UK GDPR and the Data Protection Act 2018.

Information Image to 3D AI collects

Account information. When you sign in with Google, Image to 3D AI receives your name and email address. When you sign in with your email address, we receive that address. In both cases we create an account identifier for you.

Pictures you upload. You can upload one picture, or several views of the same object, to make a 3D model. A picture may show identifiable people or places, and you are responsible for having the right to upload it — including the consent of any identifiable person shown in it.

Prompts. For Text to 3D, we store the description you write together with the generation request.

Generated 3D models. Image to 3D AI stores the 3D models generated from your pictures or prompts, their preview images, and the settings of each request (model, input method, texture and mesh detail).

Usage and technical data. Like most web services, Image to 3D AI's servers log information such as your IP address, browser and device information, and pages you visit. When you sign up, we also keep a record of the website that referred you.

Billing records. Image to 3D AI keeps a record of your purchases, renewals, cancellations, refunds and payment disputes, together with your credit balance and how credits were spent. These records let us apply the 7-day refund rule, which looks at the date of each payment and the credits used since then. Full card numbers are handled directly by our payment processor and are not stored by Image to 3D AI.

Emails you send us. When you write to support, for example a message with the subject "Refund Request", we keep your email address, what you wrote and anything you attach, such as an invoice number or the details of a generation. We use them to answer you, check your request against your account records and keep a record of the outcome.

Why Image to 3D AI processes your data

Image to 3D AI processes your data on these legal bases:

• To perform our contract with you — creating your account, generating 3D models from your pictures and prompts, managing your credits and subscription, and handling cancellations, refund requests and support emails.
• For Image to 3D AI's legitimate interests — keeping the service secure, preventing abuse of free rewards, and understanding usage through server logs and analytics.
• With your consent — for optional analytics cookies and optional communications. You can withdraw that consent as described below.

Your inputs are sent to AI model providers

To generate a 3D model, the picture or pictures you uploaded, or your prompt, and the settings you chose are transmitted to a third-party AI model provider, which performs the actual generation and returns the 3D model files. This is a core part of how Image to 3D AI works — Image to 3D AI does not run these models itself. Only what is needed for the selected generation is sent.

Content standards and reports

Prohibited content includes adult pornography, sexual exploitation of minors, non-consensual intimate content, graphic violence, hateful or harassing content, fraud and other malicious activity. See our Terms of Service for the full standards.

Image to 3D AI does not currently run automated content screening on prompts, pictures or 3D models. We may review the content connected to a report or a suspected violation, and we keep limited records of those decisions for safety, abuse prevention and legal obligations. If we start using automated screening or a content safety provider, we will update this policy before doing so. You can report suspected violations via contact us.

Who Image to 3D AI shares data with

Image to 3D AI uses the following categories of service providers to operate:

• Cloudflare — for hosting, our database, storage of your uploaded pictures and generated 3D models, delivery of public site images and sample 3D models, and sending transactional email.
• AI model providers — to generate 3D models from the selected inputs. Requests are sent through fal.ai, which runs the models offered on the site.
• Payment processor (Stripe) — to process your purchases. It receives your payment details directly; Image to 3D AI does not store full card numbers.
• Google — to authenticate your sign-in if you choose Google, and to measure site usage with Google Analytics if you accept analytics cookies.

Image to 3D AI does not sell your personal data, and does not share your pictures or generated 3D models with advertisers or data brokers.

Your 3D models are private

Your generated 3D models are visible only in your account. Image to 3D AI has no public gallery of user results and does not publish your pictures, prompts or 3D models. The sample 3D models shown on the homepage were made by our team.

Sending data outside the UK

Some of these providers process data outside the UK, including in the United States. When personal data leaves the UK, Image to 3D AI relies on one of the transfer mechanisms UK data protection law allows: either the country has been judged by the UK government to offer adequate protection, or the transfer is covered by the UK's International Data Transfer Agreement (or the UK Addendum to the EU Standard Contractual Clauses), together with checks appropriate to the transfer.

If you would like more detail about the safeguards used for a particular provider, contact us.

How long Image to 3D AI keeps your data

Pictures you upload for a 3D model. Uploaded pictures are kept for 24 hours so the generation can run and be retried, then deleted automatically.

Generated 3D models. 3D models you generate, their preview images, and the prompt and settings of each generation request (including requests that did not complete) are deleted automatically 60 days after the request finishes. Download GLB, OBJ or STL to keep a copy before then.

Payment, refund and support records. Records of payments, refunds and disputes, and the support emails connected to them, are kept for as long as we need them to handle your account, answer disputes and meet accounting and tax obligations.

Reward fairness records. Free rewards, such as the sign-up gift, the no-sign-up trial, daily check-ins and invitations, are subject to our fair-use policy. To protect accounts and prevent abuse, such as duplicate or linked accounts, we process limited device and network information and keep limited records of reward decisions. Most of these records are cleared within 90 days; records needed for an invitation that is still active are kept until it ends.

Limited records that survive account deletion: up to 90 days. After you delete your account, we keep limited records for up to 90 days to stop the same free rewards being claimed again. They do not include your account ID or name, are not used for marketing or to contact you, and are deleted automatically when the 90-day period ends.

If you delete your account, Image to 3D AI removes your stored data, including your uploaded pictures and generated 3D models, through an automated cleanup process. That process is designed to fail closed — if any required step does not complete successfully, your account is not marked as deleted. The limited, time-bound reward fairness records described above are deliberate exceptions. Other reward records linked to your account are deleted; financial records are kept only in anonymised form where required for accounting and audit. Copies held by an AI model provider follow that provider's own retention rules, and deleting your account does not by itself delete them.

Your rights

Under the UK GDPR you have the right to:

• Access the personal data Image to 3D AI holds about you, and get a copy of it.
• Correct data that is wrong or incomplete.
• Erase your data ("right to be forgotten") — you can do this yourself by deleting your account. The retention limits and exceptions described above also apply, including the limited records kept for up to 90 days to stop free rewards being claimed again; Image to 3D AI relies on its legitimate interest in preventing fraudulent claims for this.
• Restrict or object to processing based on legitimate interests.
• Port your data — receive it in a portable format, or have it sent to another provider.
• Withdraw consent at any time, where processing is based on consent (such as analytics cookies).

To exercise any of these rights, contact us. Image to 3D AI will respond within one month. Using these rights is free, and Image to 3D AI will not treat you differently for doing so.

Complaining to the ICO

If you think Image to 3D AI has mishandled your personal data, please contact us first so it can be put right. You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO), at ico.org.uk or on 0303 123 1113. Complaining to Image to 3D AI first is not a precondition — you can go to the ICO directly.

Children's privacy

Image to 3D AI is not intended for anyone under 13. Under UK data protection law, 13 is the youngest age at which someone can consent to an online service on their own. Anyone under 18 should use Image to 3D AI only with a parent or guardian's permission, and purchases must be made by an adult (see our Terms of Service). Image to 3D AI does not knowingly collect personal data from children under 13 — if you believe a child has created an account or uploaded pictures, please contact us so it can be removed.

Security

Image to 3D AI transmits data over encrypted connections and uses access controls to limit who can reach stored data. Generated 3D models are delivered to you through signed, time-limited links. No method of transmission or storage is completely secure, but Image to 3D AI takes reasonable steps to protect your information.

Changes to this policy

Image to 3D AI may update this Privacy Policy from time to time. Changes will be posted on this page, and continuing to use Image to 3D AI after an update means you accept the revised policy.

Contact

For any privacy question or to exercise your rights, contact us.