Terms of Service

What these Terms cover

These Terms of Service ("Terms") govern your use of Image to 3D AI, an online service at imageto3dai.org that turns pictures and text into 3D models with AI. By creating an account or using Image to 3D AI, you agree to these Terms. If you do not agree, please do not use the service.

What Image to 3D AI does

Image to 3D AI offers three ways to make a 3D model: Image to 3D from one picture, Multi-Image to 3D from several views of the same object, and Text to 3D from a short description. You can preview the result in your browser and download it as GLB, OBJ or STL. Available inputs, settings and models depend on the model you choose and on your plan. Generation is performed by third-party AI models run by outside providers, not by Image to 3D AI itself.

Who can use Image to 3D AI

You create an account by signing in with Google or with your email address. You must provide accurate information and keep your sign-in method secure, since it controls access to your Image to 3D AI account.

You must be at least 18 to buy credits or take out a subscription. If you are under 18, you may use Image to 3D AI only with the permission and supervision of a parent or guardian, and they must make any purchase. Image to 3D AI is not intended for anyone under 13.

Credits, pricing, and subscriptions

Generating a 3D model costs credits. The Generate button shows the exact cost before you start; it depends on the model, the input method, texture and mesh detail. You can obtain credits by:

• Receiving free credits when you sign up, check in daily or invite someone.
• Buying a one-time credit pack. While a Standard or Pro yearly plan is active, a pack also includes yearly member bonus credits; the bonus is set when you start checkout and shown on the checkout page.
• Subscribing to a monthly or yearly plan, which grants credits monthly. Yearly plan cards show the full year's credit total, delivered in 12 monthly grants rather than all at once.

Limited-time offers. We sometimes run offers that add bonus credits for a set period, shown on the pricing page and on the offer page. The offer page explains which purchases qualify. Whether a checkout includes offer credits is set when the checkout starts and shown on the checkout page. Offer credits are paid credits and follow the same rules as the credits they come with.

Paid credits. Paid credits from every plan and credit pack, including yearly member bonus credits and offer bonus credits, never expire. This includes every monthly grant of a yearly plan. Unused paid credits roll over and stay in your balance after you cancel, and while you hold them they continue to work on paid models and paid settings. Credits that have already expired are not reinstated.

Free credits. Free credits follow their own schedule: the sign-up gift and invitation rewards expire 30 days after they are granted, no-sign-up trial credits can be used to make a 3D model and expire 48 hours after they are granted, and daily check-in rewards never expire. Free credits work with the free model only; premium models and Text to 3D need a plan or credit pack. When you create an account in the browser where you used the no-sign-up trial, any unused trial credits end, and eligible new accounts receive the sign-up gift instead. Check-ins stop adding credits while your free balance of check-in, sign-up and trial credits is at the published cap. Expired free credits are not reinstated, and free credits have no cash value.

Fair use of free rewards. Free credits and rewards, including the sign-up gift, the no-sign-up trial, daily check-ins and invitation rewards, are offered for genuine individual use, one account per person, and are subject to our fair-use policy. If our systems detect abuse, such as multiple or linked accounts, automated sign-ups or other attempts to obtain rewards unfairly, we may decline, withhold or remove free credits without notice, and we may warn you, limit features, or suspend or terminate the accounts involved. Image to 3D AI decides eligibility for free rewards and how this policy applies, to the extent permitted by law. If you believe a decision is wrong, contact support.

Credits that expire soonest are used first, then free credits that never expire, and paid credits that never expire are used last. Prices for credit packs and subscriptions are shown at checkout and may change going forward — if we change pricing, it will apply to future purchases or renewals, not to credits you have already bought.

Renewal and cancellation

A subscription renews automatically at the end of each billing period until you cancel it. You can cancel at any time from your billing settings, which open the Stripe billing portal. Cancellation takes effect at the end of the period you have already paid for: your plan stays active until then, and a yearly plan keeps delivering its monthly grants until its prepaid year ends. Cancelling does not by itself refund a payment.

Refunds

Our Refund Policy sets out the full rules. In summary:

• 7-day rule. Each payment (a first subscription payment, a renewal, or a credit pack) can be refunded once if your request reaches us within 7 days of the payment and the credits used since that payment are no more than 10% of the credits it covers. For a credit pack that is the pack, including any yearly member or offer bonus credits; for a monthly payment, that month's credits, including any offer bonus credits; for a yearly payment, one month's credits. Usage includes credits from every source, including reward credits; credits returned automatically after failed generations do not count. An approved refund is 90% of the amount paid, with the other 10% covering payment processing.
• Requests by email only. Refunds are not available through self-service. Email our support address (see the contact page) from your account address with the subject "Refund Request". We reply within 5 business days, and approved refunds reach your original payment method within 5–10 business days.
• Mistaken charges. Duplicate or mistaken charges are refunded in full once verified. Charges for upgrading partway through a period are reviewed individually, as are yearly payments for a plan period in which a credit pack checkout with yearly member bonus credits was started or completed.
• Effect of a refund. A refunded subscription ends immediately and the credits remaining from that payment, including any offer bonus credits, are removed. A refunded credit pack loses its remaining credits, including its yearly member or offer bonus credits, and the paid benefits it provided; for a partial refund, credits are removed in proportion to the amount refunded.
• Not refundable. Free and reward credits; requests outside these rules, except where the law requires a refund; payments already under dispute; and accounts involved in fraud or abuse or terminated for breaching these Terms.

If a generation fails because of a technical problem at Image to 3D AI or at an AI model provider, the credits held for that attempt are released back to your balance automatically. Successful generations consume credits even if you don't like the result, since AI output is variable by nature.

Nothing in these Terms affects the statutory rights you have as a consumer.

Payment disputes

If you think a charge is wrong, please contact us before raising a dispute or chargeback with your bank. While a dispute is open, the credits from the disputed payment are removed or suspended along with the paid features it unlocked. If the dispute is resolved in Image to 3D AI's favour, we review the payment and restore the eligible credits and access; if it is resolved in your favour, the payment is treated as fully refunded. If a payment is refunded or reversed in any other way, Image to 3D AI reverses the credits that payment granted.

Payment processing

Payments are handled by third-party payment processors. Image to 3D AI does not see or store your full card number — that data goes directly to the payment processor. Your use of these payment services is also subject to that provider's own terms.

Who owns what

You retain your rights in the pictures and text you submit. You also own the 3D models Image to 3D AI generates for you to the extent permitted by applicable law, subject to the rights of any underlying content you did not create yourself (see "Acceptable use" below).

To operate the service, you grant Image to 3D AI a limited licence to store, process and transmit your submitted content — your pictures, prompts and the settings you choose — including sending the necessary inputs and results to third-party AI model providers to generate your 3D models, and to show your inputs and generated models back to you in your account. This licence exists only to run the service for you. Image to 3D AI does not use your uploads or generated 3D models for advertising or marketing, and does not grant itself any broader licence to your content.

Your 3D models stay private. Generated 3D models are visible only in your account; Image to 3D AI has no public gallery of user results. Generated models are kept for 60 days after they finish and are then deleted automatically, so download GLB, OBJ or STL to keep a copy.

Acceptable use

Image to 3D AI strictly prohibits adult/NSFW content and other harmful or unlawful uses. These restrictions apply to prompts, uploaded pictures and generated 3D models, for both real and fictional subjects.

You must not use Image to 3D AI to:

• Create, upload or distribute pornography, explicit sexual content or other sexually exploitative material.
• Create or promote child sexual abuse material or the sexual exploitation of anyone under 18, including fictional or AI-generated depictions.
• Create intimate or defamatory depictions of identifiable people without their explicit consent.
• Promote terrorism, incite violence, glorify extreme violence or encourage self-harm.
• Promote hatred, discrimination or violence against a protected group, or harass, stalk, bully or threaten a person.
• Conduct fraud, phishing or impersonation, distribute malware, or intentionally create deceptive content likely to cause public harm.
• Infringe another person's copyright, trademark, design or other rights. You must have the rights and permissions required for the pictures you upload and the way you use the resulting 3D model, including if you 3D print, sell or distribute it.
• Make 3D models of weapons, weapon parts or other items whose manufacture or possession is unlawful where you live.
• Upload another identifiable person's image without their consent.
• Gain unauthorized access to systems or accounts, disrupt the service, or use unauthorized automation, scraping or resale.
• Use the service for an unlawful purpose, including activity that violates applicable sanctions or export-control requirements.

Enforcement

Image to 3D AI may review prompts, uploads and generated 3D models, automatically or manually, when it is needed to investigate a report or a suspected violation, and may ask for context or evidence of consent or usage rights. If you believe content violates these Terms, contact us with the relevant details.

A first violation may receive a warning. Repeated violations may lead to temporary account suspension. Severe violations may lead to immediate permanent account termination and, where required by law, referral to the appropriate authorities. Image to 3D AI may refuse a request, withhold delivery, remove content or restrict access to enforce these standards. Requests rejected before generation are not charged credits.

AI generation is not guaranteed

Generation depends on third-party AI model providers. Image to 3D AI does not guarantee that any picture or prompt will produce a particular result, that generation will always succeed, or that upstream providers will always be available. Shape accuracy, texture quality, mesh detail and printability can vary based on factors outside Image to 3D AI's control. Check a model before you 3D print or use it in production.

No warranty

Image to 3D AI is provided "as is" and "as available," without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement. Image to 3D AI does not warrant that the service will be uninterrupted, error-free, or that generated 3D models will meet your expectations.

Limitation of liability

Nothing in these Terms limits or excludes Image to 3D AI's liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited or excluded — including your statutory rights as a consumer.

Subject to that, and to the maximum extent permitted by law, Image to 3D AI and its operators will not be liable for indirect or consequential loss, or for loss of profit, business, or data, arising from your use of the service, including from printing or manufacturing a generated 3D model. Image to 3D AI's total liability for any claim relating to the service is limited to the amount you paid to Image to 3D AI in the twelve months before the claim arose.

Governing law

These Terms are governed by the laws of England and Wales, and any dispute will be dealt with by the courts of England and Wales.

If you are a consumer living elsewhere in the UK, you can also bring proceedings in your own part of the UK: in Scotland, the Scottish courts; in Northern Ireland, the Northern Irish courts. If you are a consumer living outside the UK, this choice of law does not remove any protection you have under the mandatory consumer laws of the country you live in.

Changes to these Terms

Image to 3D AI may update these Terms from time to time. Changes will be posted on this page with a new effective date, and continuing to use Image to 3D AI after an update means you accept the revised Terms. Each payment is assessed under the credit and refund terms in force on the day the payment was made.

Contact

Questions about these Terms can be sent via contact us.